Shipping & Return Policy

Shipping

We do our very best to process and deliver your order as quickly and smoothly as possible. Please note that Thorned only sells and ships within Europe.

Processing & Dispatch

  • Orders are usually processed and dispatched within 1–2 business days after purchase.

Average Delivery Time

  • The average delivery time is around 6 business days.
  • In some cases, delivery may take longer due to local postal delays or other circumstances beyond our control.
  • The maximum delivery time is 12 business days. If you have not received your order by then, please contact us.

Additional Information

  • Shipping costs are automatically calculated at checkout, based on your location within Europe and the selected shipping method.
  • Thorned is not responsible for delays caused by local postal services.

Everything we make is produced on demand in Europe. That means no overproduction, less waste, and shorter transport distances. By choosing Thorned, you’re making a choice that’s better for the planet!

Returns

Damaged or Defective Products

  • Returns are accepted only for products that are damaged or defective.
  • You must contact us within 48 hours of receiving a damaged or defective product and provide photos as proof.
  • To qualify for a replacement or refund, the product must be returned in the same condition as received, with no further damage or misuse.

Cooling-Off Period

  • Customers have a 14-day cooling-off period starting from the day you receive your order.
  • During this time, you may return items for any reason. If the return is due to a change of mind, you are responsible for the return shipping costs.

Replacement or Refund

  • Once a defect or valid return is confirmed, we may replace or refund the product.
  • Refunds will only be processed once the returned item has been received and inspected.
  • Thorned is not responsible for any damage caused by misuse.

Additional Information

  • The risk of loss or damage passes to you once the order is delivered.
  • Thorned’s liability is always limited to the amount you paid for the product.
  • All returns must be communicated to us in advance before sending the product back.

Thank you for shopping with Thorned and for understanding our return policy. We do our best to make your experience smooth and sustainable!